Zen Bob Zen Bob's Shadow
A blue flame representing gas A lightening bolt representing electricity

Experience the zen of quick & easy new energy connections.

  • Request online in minutes
  • Track progress with email updates & alerts
  • Get expert help from our local support team
  • Handover in a few clicks
  • 100% free and always will be
Zen Bob Zen Bob's Shadow
A blue flame representing gas A lightening bolt representing electricity

See how we take the pain out of
new energy connections.

Let’s face it, new energy connections can be a real pain in the a**!
But it doesn’t have to be this hard…

10 years and 500,000 connections later,
we’re still the best tool for the job.

Connect Assist has been streamlining new energy connections since 2009. We're not a huge energy company, so our entire business is about making your life easier.

Save time
Request online in minutes

Setup new energy connections quickly and easily, with your customer as the account holder if you want to reduce hassle later on.

No re-training required
Track progress with instant updates
and alerts

We keep you in the loop from start to finish so you always know what's going on.

Local expert support team
Get expert help from our local support team

Our friendly customer support specialists have over 10 years experience in new connections. Good to know!

Handover in a few clicks
Handover in a few clicks

At the end of a job, it's super easy to close any accounts in your name, or transfer them to your customer. Because we know you've got more important things to do.

Powerful features,
but easy to use.

We've refined Connect Assist over 10 years based on feedback from builders and tradies like you.

Connect Express Builders dashboard

Request new connections in minutes

Our simple step-by-step process replaces dozens of pages of paper forms and back-and-forth emails.


Track progress from start to finish

Manage all your sites at once in your dashboard so you always know exactly what's going on.


Find what you need in seconds

Our simple but powerful search tool lets you filter by address, status, service type, date and more.


No more lost or crumpled paperwork.

Upload attachments and we'll keep everything together online in the one spot... say goodbye to manual filing!


Get expert help to fix any problems.

Raise a query online or give us a call... either way our friendly local support team is here to help. And they have over 10 years experience helping builders just like you.


Quick & easy online handover.

Close or transfer energy accounts in a few clicks. No stress, no hassle. Nice.

Our pricing is simple...
it's free.




  • Express guided setup
  • Full access to online dashboard
  • Unlimited connection requests
  • Unlimited automatic updates and alerts
  • Regular feature upgrades
  • Unlimited local, expert-level support
    via online chat, phone and email

Terms & Conditions

Meet the team.

Unlike the big corporates, we're a small team totally focused on improving our product
to meet the needs of builders & tradies like you.

Any questions? Drop us a line.

Product team (Brisbane)


Extroverted introvert, avid gamer, loves his family and whisky. Once died for 43 seconds.

Ben Rich

Co-founder & CEO

Father to a pug called Bacon, and loves lifting heavy stuff while listening to audiobooks.

Jesse Lawson

Customer Success

Loves pina coladas and getting caught in the rain. Plus travel, photography, coffee, glamping and his kids. Most of the time.

Warren Prasek

Product design
Samuel Crook, Product Design

Yes, I'm Kiwi.
Yes, I wear all black.

Samuel Crook

Product Design

Space is the limit.

Chris Kim

Ben Follington, Engineering

Tech-hippie, music nerd and video game player. You can probably find me obsessing over a single pixel.

Ben Follington

Zaymon Foulds-Cook, Engineering

I may be a junior, but I’m the Chief Bop Officer.

Zaymon Foulds-Cook

Tom James, Engineering


Tom James

Gary Jackson


Gary Jackson

Ken Tan, Engineering


Ken Tan

Team Member


New Team Member


Frequently asked questions. And answers!

If you can't find what you're looking for here, please get in touch and we'll do our best to help.

    • Who is your energy retailer?
    • After extensive market research, we chose to partner with Alinta Energy as they share our vision to constantly enhance our product with a strong focus on the needs of Builders and Tradies.

    • Is Connect Assist free?
    • Absolutely! And it always will be.
    • What are your future plans for Connect Assist?
    • Where do we start? First, we want to make sure you can keep connecting your energy as quickly and easily as ever. Next, we'll begin rolling out a series of new features we know will make your life even easier.

      Ultimately we want to make new energy connections automatic and effortless, and Alinta Energy are fully onboard with this vision. To say we're excited about the future is an understatement - stay tuned...

Contact us


1300 669 950

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Perhaps give us a call? We'd love to hear from you. Honest!